Summary: To cancel your Peloton App Membership, use your device’s settings via Apple ID, Google Play Store, Roku, or Peloton’s website. For All-Access Membership, log in, go to ‘My Membership’, and select ‘Cancel Membership’. You can also pause for up to 3 months or reactivate anytime.
Peloton has become a household name in fitness, offering interactive classes and sleek workout equipment. Their subscription services give users access to thousands of on-demand and live workouts.
However, not everyone sticks with it. Some cancel due to high costs, lack of use, or a shift to other fitness routines.
This guide makes canceling a Peloton membership quick and hassle-free, breaking down each step clearly for all users.
Things to Know Before Cancelling
- Billing cycle and cancellation timing: Before canceling a Peloton membership, it’s important to understand how the billing cycle works. Peloton charges users at the start of each billing period, so canceling doesn’t stop immediate access—it simply prevents the next charge.
- No refunds for partial billing cycles: Peloton does not offer refunds for unused days in a billing cycle. Once you cancel, your membership stays active until the end of the paid period.
- Access to content after cancellation: After cancellation, users lose access to all live and on-demand classes. However, workout history and achievements remain saved in the account if they choose to return later.
How to Cancel Your Peloton Membership
All-Access Membership
1. Log into Your Peloton Account
- Visit onepeloton.com and sign in using your Peloton credentials.

2. Go to Membership Settings
- Once logged in, navigate to the ‘My Membership’ section of your account.
3. Select Cancel Membership
- Find the All-Access Membership option and select ‘Cancel Membership’ to begin the cancellation process.
- Follow the prompts to confirm your cancellation.

For Digital Membership
Canceling your Peloton App Membership is a straightforward process that varies depending on the platform through which you subscribed. Here’s how you can manage your subscription across different devices:
Apple iOS Devices:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID settings.
- Select Subscriptions.
- Find and tap on Peloton.
- Choose Cancel Subscription and confirm your decision.
Android Devices:
- Launch the Google Play Store on your Android device.
- Ensure you’re signed in to the correct Google Account.
- Tap on the profile icon in the top right corner.
- Navigate to Payments & Subscriptions, then select Subscriptions.
- Locate and select your Peloton subscription.
- Tap on Cancel Subscription and follow the on-screen instructions.
Web Subscriptions:
- Visit the Peloton subscriptions page at members.onepeloton.com/preferences/subscriptions.
- Click on your subscription link.
- Select Cancel Subscription and confirm your cancellation.
Roku Devices:
- Press the Home button on your Roku remote.
- Use the directional pad to highlight the Peloton channel.
- Press the Star (*) button to open the options menu.
- Select Manage Subscription.
- Choose Cancel Subscription and confirm when prompted.
- Select Done to finalize the process.
Phone Cancellation
You can also call Peloton Member Support at 1-866-679-9129 for assistance with cancellation.
Alternative Option – Pausing Your Membership
If you anticipate a short break (less than three months), consider pausing your membership instead of canceling. This option allows you to maintain your account without full cancellation. To pause your membership:
- Log in to your Peloton account.
- Navigate to the ‘My Membership’ section.
- Choose the ‘Pause’ option and follow the prompts.
For more detailed information or assistance, visit Peloton’s official support page.
What Happens After You Cancel
After canceling your Peloton membership, here’s what to expect:
1. Continued Access Until the End of Billing Cycle
Even after canceling, you’ll still have full access to classes and features until your current billing period ends. Peloton doesn’t offer immediate cancellations, so you can finish out the time you’ve already paid for.
2. No Refunds for Partial Billing Periods
Peloton doesn’t provide refunds for unused days in a billing cycle. Once canceled, your subscription will not renew, but no money will be returned for the remaining days.
3. Loss of Content Access
After the billing cycle ends, you lose access to all live and on-demand classes, leaderboards, and any special features tied to the membership.
4. Workout Data Remains Safe
Good news—your workout history, achievements, and personal records stay saved in your account. If you decide to return, all your data will still be there.
5. Reactivation Is Easy
Changed your mind? You can reactivate your membership anytime by logging in and resubscribing.
Understanding these points ensures there are no surprises once you cancel your Peloton membership.
Troubleshooting Common Issues
Canceling a Peloton membership is usually straightforward, but sometimes issues can arise. Here’s how to troubleshoot common problems:
1. Can’t Find the Cancel Option
If you don’t see the cancel option:
- Double-check your login: Make sure you’re logged into the correct account.
- Use the correct platform: App users must cancel through the App Store (iOS) or Google Play Store (Android), while All-Access users cancel via the Peloton website or device.
2. Charges Continue After Cancellation
If you’re still being charged after canceling:
- Verify cancellation: Check your email for a confirmation or revisit the subscription page.
- Check for multiple accounts: You may have more than one account linked to different emails.
3. Trouble Accessing the Website or App
If the website or app isn’t working:
- Clear cache and cookies on your browser.
- Update the app to the latest version.
- Try a different device or browser.
4. Subscription Was Paused, Not Canceled
If your subscription was paused instead of canceled:
- Log in and confirm if it’s paused.
- Manually cancel by following the correct steps to avoid future charges.
5. Contacting Customer Support
Still stuck? Reach out to Peloton Support:
- Visit the Peloton Help Center.
- Use live chat, email, or call for help.
Resolving these issues quickly ensures you won’t face unwanted charges or account problems.
Conclusion
Canceling your Peloton membership is simple when you follow the right steps based on your subscription type. Double-check your billing cycle to avoid unexpected charges.
Fitness is personal, so choose a workout routine that best fits your goals and lifestyle. Don’t be afraid to explore new options!
Have you canceled your Peloton membership recently? Share your experience or any tips in the comments below to help others!